At Zalopus, we understand that circumstances may arise where you need to cancel your order. We strive to provide a flexible cancellation policy for your convenience. Please review the following guidelines regarding cancellations:
Cancellation Timeframe
You may cancel your order without any charges if the cancellation request is made within 5 minutes of placing the order. This allows for any immediate changes or cancellations to be accommodated promptly. After the initial 5-minute window, cancellation requests will be subject to the conditions outlined below.
Cancellation Fees
If you decide to cancel your order after the initial 5-minute window has passed, a cancellation fee may apply. The cancellation fee will depend on the stage of the order process and the incurred expenses by Zalopus. The following conditions apply:
a. Preparing Stage: If your order is in the preparing stage and you choose to cancel, a cancellation fee may be charged to cover the cost of any ingredients or resources already used for your order.
b. En Route Stage: If your order is already route for delivery, it may not be possible to cancel the order. However, please contact our customer support team immediately, and we will assist you in resolving any concerns or issues.
Refunds for Cancelled Orders
If your cancellation request meets the above conditions, we will process a refund for the cancelled order. The refund will be issued using the original payment method used during the order placement. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
How to Cancel an Order
To cancel an order, please contact our customer support team as soon as possible. Provide them with the necessary details, such as your order number and reason for cancellation. Our team will guide you through the cancellation process and address any additional queries or concerns you may have.
Order Changes
If you need to make changes to your order, such as modifying the items, delivery address, or any other relevant details, please contact our customer support team at the earliest convenience. We will do our best to accommodate your request, but please note that changes may not be possible if the order is already in the preparing or route stage.
Exceptional Circumstances
In case of unforeseen circumstances, such as food unavailability, delivery personnel unavailability, or any other issues that prevent us from fulfilling your order, we reserve the right to cancel the order at our discretion. In such cases, we will inform you promptly and provide a full refund.
Please note that this cancellation policy serves as a general guideline for your food delivery business. It is important to customize and adapt the policy according to your specific business requirements and comply with applicable laws and regulations. Additionally, it is advisable to consult with a legal professional to ensure compliance with local laws and regulations.
