Cancellation Policy

At Zalopus, we understand that circumstances may arise where you need to cancel your order. We strive to provide a flexible cancellation policy for your convenience. Please review the following guidelines regarding cancellations:

1 Cancellation Timeframe

You may cancel your order without any charges if the cancellation request is made within 5 minutes of placing the order. This allows for any immediate changes or cancellations to be accommodated promptly. After the initial 5-minute window, cancellation requests will be subject to the conditions outlined below.

2 Cancellation Fees

If you decide to cancel your order after the initial 5-minute window has passed, a cancellation fee may apply. The cancellation fee will depend on the stage of the order process and the incurred expenses by Zalopus. The following conditions apply:

a. Preparing Stage: If your order is in the preparing stage and you choose to cancel, a cancellation fee may be charged to cover the cost of any ingredients or resources already used for your order.

b. En Route Stage: If your order is already en route for delivery, it may not be possible to cancel the order. However, please contact our customer support team immediately, and we will assist you in resolving any concerns or issues.

3 Refunds for Cancelled Orders

If your cancellation request meets the above conditions, we will process a refund for the cancelled order. The refund will be issued using the original payment method used during the order placement. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

4 How to Cancel an Order

To cancel an order, please contact our customer support team as soon as possible. Provide them with the necessary details, such as your order number and reason for cancellation. Our team will guide you through the cancellation process and address any additional queries or concerns you may have.

5 Order Changes

If you need to make changes to your order, such as modifying the items, delivery address, or any other relevant details, please contact our customer support team at the earliest convenience. We will do our best to accommodate your request, but please note that changes may not be possible if the order is already in the preparing or en route stage.

6 Exceptional Circumstances

In case of unforeseen circumstances, such as food unavailability, delivery personnel unavailability, or any other issues that prevent us from fulfilling your order, we reserve the right to cancel the order at our discretion. In such cases, we will inform you promptly and provide a full refund.

Need Help With Your Order?

Our customer support team is available 24/7 to assist you with order cancellations, refunds, and inquiries.

Email Support @ [email protected]