Thank you for choosing Zalopus. We strive to provide you with excellent food and delivery service. In the event that you are not satisfied with your order, we offer a straightforward refund policy outlined below.
Eligibility for Refunds
We provide refunds for the following situations:
Incorrect or missing items: If you receive an incorrect order or if any items are missing from your order, please contact our customer support within 1 hours of receiving the delivery. We offer return or exchange your food in 1 hour.
Quality issues: If you are unsatisfied with the quality of the food delivered, such as taste, freshness, or preparation, please contact our customer support within 1 hours of receiving the delivery to discuss the issue and initiate the refund process.
Refund Requests
To initiate a refund request, please follow these steps:
Contact our customer support team by of the delivery.
Provide the necessary details such as your order number, description of the issue, and any supporting evidence such as photos.
Our customer support team will review your request and respond within 2 hours to guide you through the refund process.
Refund Process
Once your refund request is approved, we will proceed with the refund process. The refund may be processed in the following manner:
For online payments: The refund will be issued to the original payment method used during the order. Please allow 3-7 days for the refund to reflect in your account, depending on your financial institution's processing time.
For cash on delivery payments: We will work with you to determine the most suitable method for refunding your payment.
Exceptions and Conditions
Please note the following exceptions and conditions to our refund policy:
Order cancellation: If you cancel your order before it has been prepared or dispatched, we may issue a refund based on our discretion.
Substitution of items: In some cases, we may need to substitute certain items in your order due to unavailability. If you are not satisfied with the substitutions, please contact our customer support to discuss the issue and possible refund options.
Change in order specifications: Refunds may not be available if you change your order specifications (such as ingredients, customization, or delivery details) after placing the order, unless it directly impacts the quality or accuracy of the order.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and provide further clarification.
Please note that this is a general refund policy template for food delivery businesses, and you should tailor it to fit your specific business requirements and comply with applicable laws and regulations. It's recommended to consult with a legal professional to ensure your refund policy aligns with the laws and regulations of your jurisdiction.
