Privacy Policy | Zalopus

Zalopus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Zalopus.

This Privacy Policy applies to our website (www.zalopus.com), Zalopus Application (Google Play Store), and its associated subdomains (collectively our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our data collection and privacy practices.

1 Definitions and Key Terms

Cookie: A small data file generated by a website and saved by your web browser to identify your browser, provide analytics, and remember preferences.
Company: Refers to Zalopus, located in Chennai, India, responsible for your information under this Privacy Policy.
Country: India, Chennai.
Customer: Refers to any person or entity signed up to use Zalopus services.
Device: Any internet-connected device (phone, tablet, computer) used to access Zalopus.
IP address: A unique internet protocol address assigned to your device for geographic identification.
Personnel: Individuals employed by or contracted to perform services for Zalopus.
Personal Data: Any information allowing direct or indirect identification of a natural person.
Service: Refers to food delivery, tech platform, and application services provided by Zalopus.
Third-Party Service: External partners, payment gateways, or delivery service providers.
Website / App: Accessible via www.zalopus.com and mobile app stores.
You: Registered user accessing or using Zalopus.

2 What Information Do We Collect?

We collect information when you visit our platform, register an account, place an order, subscribe, or fill out a form:

Name / Username
Phone Number
Email Address
Delivery & Billing Addresses
Geographic Location (GPS / Pin Code)

3 How Do We Use The Information We Collect?

To Personalize Experience: Better respond to individual user needs and preferences.
To Improve Service: Continually enhance our web & mobile app features based on feedback.
To Improve Customer Support: Respond efficiently to support tickets and queries.
To Process Transactions: Facilitate seamless order placement and delivery execution.
To Send Updates: Send order status notifications, receipts, and important security updates.

4 How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your profile.

We offer the use of secure servers. All supplied sensitive credentials are transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider databases, accessible only by authorized personnel bound by confidentiality.

After a transaction, private financial information (credit card numbers, banking credentials) is never stored on our servers.

5 Do We Disclose Any Information to Third Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our platform, conducting business, or servicing your delivery orders, so long as those parties agree to keep this information confidential.