This policy explains how Zaloplus handles the deletion of user accounts. We are committed to protecting your privacy and providing transparency about data handling.
Users can request deletion of their Zaloplus account by contacting us through support@zalopus.com. The request must include the user's registered email address or username associated with the account.
To protect user accounts, we will verify the identity of the person making the deletion request. This may involve requesting additional information to confirm account ownership.
Upon successful verification, we will permanently delete the user's account and associated data, including:
In certain limited circumstances, we may be legally required to retain some data for a specific period, even after an account deletion request. This may include data related to financial transactions for accounting purposes or to comply with other legal obligations. In such cases, we will minimize the data retained and ensure it is kept secure. We will notify the user if any data needs to be retained for legal reasons.
We will make every effort to process account deletion requests promptly, typically within 7 business days. Users will be notified once the deletion is complete.
Once an account is deleted, it cannot be reactivated. If a user wishes to use Zaloplus again, they will need to create a new account.
If you have connected your Zaloplus account to any third-party services (e.g., social media logins), you may need to disconnect those services separately. We are not responsible for the data policies of these third-party services.
We may update this Account Deletion Policy from time to time. Any changes will be posted on this page.
If you have any questions about this policy or the account deletion process, please contact us at support@zalopus.com.
